Our Policy is as follows; the first hour of waiting time are free of charge as we are aware sometimes there can be delays, however, after these 2 hours pass, we then charge £40/h.
Frequently Asked Questions
Please find answers to some of the frequently questions. If you cannot find an answer to your question, please give us a call of send us a message and our customer service team will be happy to further assist you.
We have 2 options available for your convenience. You can choose to pay us by the hour or at a fixed rate. Our customers usually go for a fixed rate for big moves.
If you choose to go with one of our premium packages, packing materials are included. Otherwise, we do sell or rent out packing materials. Just give us a call to discuss your preferred options in further detail.
We understand that oftentimes customers do forget to add some items but do not worry we provide an extra 2 cubic metres for free if you have extra items, however, anything more than this will result in additional charges which can be discussed at the time. Be assured that we will only charge you a reasonable rate.
Unfortunately, we cannot allow customers to travel in our vans due to health and safety risks.
Yes, we are fully insured with Goods in Transit Insurance.
To make our pricing process user-friendly and easy, we have categorised furniture items into 4 categories. This way you will not have to list all items individually. Just choose the number of items by size, and you are good to go.
Here is a list of popular large-size furniture items.
Fridge freezer
Double/bunk size
Wardrobe
2 seater sofa
Dining table